Account deletion request

Delete your meter.me account.

This page is for people who use the meter.me app or the meter.me installer app, both published by Lamarr Inc. You can ask us to delete your account here without signing in. We verify the request with the email address on the account, then delete it within 30 days and email you when it is done.

Faster: delete it in the app. Open the app and go to Account › Delete account. If you no longer have the app, or you would rather not sign in, use the form below.

What happens when your account is deleted

What we delete

  • Your name, email address and phone number
  • Your alert settings and notification preferences
  • Your app preferences and sign-in

What stays with your organization

Your organization's water systems, devices and sensor data belong to the organization and stay available to its other members. Deleting your account removes you from the organization; it does not delete the organization's systems or history.

What we keep, and why

We keep billing and tax records, and a history of actions and alerts, for a set period because the law requires it and because the safety record of a water system matters to the people who depend on it. These records are not used to contact you.

If you are the billing contact

If your organization bills through you, our team will hand the organization off to another member, or close it, before deleting your account. If no one takes over billing, the organization's subscriptions are canceled without proration or refund.

Request deletion

Fill in the form and we will take it from there. We only need enough to find your account and confirm it is yours. We will never ask for your password.

All requests are completed within 30 days. You will get a confirmation email right away and another when the deletion is done.

Prefer email? Write to support@meter.me from the address on your account.
Please fill in your name, the email on your account, and which app you use.

By sending this request you ask Lamarr Inc. to delete the meter.me account registered to the email above. See the Privacy Policy for how we handle your data.

Request received. We emailed a confirmation to the address you gave. We will verify the request, delete the account within 30 days, and email you when it is done.